Hotels 4U Essential Information

Here at Hotels4U we take care that every aspect of your holiday runs smoothly and your safety and welfare whilst on holiday is no exception. Travelling abroad is exciting and gives you the chance to get away from it all and enjoy a different way of life for a couple of weeks. However, this may also mean experiencing different levels of safety and hygiene standards than what you are used to back home in the UK. UK standards are amongst the highest in the world and certain other countries and resorts are some way from reflecting these levels in accommodation and services. Hotels4U are continually working with our suppliers to raise quality standards in and around our resorts, so you can rest assured we do our best to ensure your holiday is enjoyable and trouble free. HELP US BY TAKING EXTRA CARE WHILE YOU ARE AWAY

**Why not get some more information about your destination before you travel on the Foreign and Commonwealth Office web site www.fco.gov.uk **

Out and About

TRANSPORT / TRANSFERS

We work closely with respected suppliers to ensure your journey between the airport and your hotel are an enjoyable and comfortable experience. In all resorts we would ask you to:

  • Listen to your representatives instructions carefully
  • Wear a seatbelt if one is provided
  • Always remain seated while the vehicle is in motion
  • Never store luggage in the aisle or emergency exits
  • Flag up any worries you may have regarding the above to your representative straight away

Please also take all the above into consideration when enjoying an excursion involving coach travel.

TAXIS

When using local taxis, make sure you choose a licensed vehicle. Always get a quote before getting into the taxi. If possible, take note of the taxi number.

ROADS

Due to differing road and highway laws, please take extra care when crossing the roads. If you are hiring a car, make sure you are familiar with the road laws and plan your routes carefully. Mopeds - Road conditions and drivers attitudes towards mopeds and motorbikes can make riding them a dangerous option overseas. We would advise against moped or motorbike hire in any resort.

PERSONAL SAFETY

Although crime rates are low, tourists should be extra vigilant when venturing out of their resort. This is most important when going to local markets, bazaars or anywhere crowds of people gather. Consider the following tips:

  • Carry only a small amount of money and keep it out of sight
  • Avoid carrying a wallet in your back pocket
  • Keep any valuables, in particular your jewellery, in a safety deposit box back at your hotel
  • Avoid taking your passport out with you
  • Carry only one credit / debit card with you - not all of them
  • Be aware of your camera, mobile phone, iPod and other things you might carry such as handbags

When walking out at night keep to well-lit, busy areas where possible. Ask your hotel receptionist or concierge for local information, such as areas its best not to visit at night etc..every city / resort has them! LOCK UP! - lock your doors at night and when you go out during the day, just as you would at home.

Henna Tattoos
We strongly advise against getting Henna Tattoos whilst on holiday. Strict rules and regulations which are generally adhered to in the UK, are not always followed overseas. We cannot audit these vendors to ensure the safety of the procedure or chemicals used.

CHILDREN'S SAFETY

Children are naturally curious and excitable; this is never truer than when they are on holiday! Balconies, lifts, swimming pools and playgrounds are just some of the areas where accidents can occur if children are not properly supervised. Before using any facilities such as cots or highchairs you must satisfy yourself that they are in good condition and up to the safety standards you would expect. If they are not, notify a member of the hotel staff straight away. Ensure that vertical bars on cots are not more than 10cm apart, that mattresses fit snugly and that there are no sharp edges.

EXCURSIONS / ACTIVITIES

When choosing excursions, make sure you are fit for the activity and that you comply with all safety instructions when taking part. Should you choose to organise your own excursions or activities you should satisfy yourself that your insurance, that of the supplier, legal cover and safety standards are adequate before taking part.

Hotels4U.com do not sell excursions or organise activities, but in some destinations we work closely with agencies who offer a booking service. These agencies have been checked for valid insurance and operating licences. To assist our guests in identifying these agency representatives, we have supplied them with Hotels4U.com branding.

Please be aware when taking part in any excursion or activity, your contract is with the excursion provider and will be subject to local laws, regulations and excursion providers booking conditions. Additionally, welcome packs received on arrival may contain advertising literature from these local agencies, this does not imply any endorsement or recommendation by Hotels4u.com

Egypt Visa requirements for UK and EU passport holders:

Most tourists and visitors to Egypt can obtain an entry visa at any of the major airports or ports of entry. All foreigners arriving in Egypt should have a valid passport (with at least 6 months left before expiry) to get an entry visa.Visa requirements on arrival in Egypt for UK and EU passport holders are as follows:The visa is simply a stamp (like a postage stamp) that you buy from the visa office, at the port of entry just before going through immigration.The visa will cost you UK£10 or US$15 per visa payable in foreign currency (only US$, UK£ or Euros can be accepted). After buying it you just stick in any empty page on your passport. Once you have bought your visa you then stand in line to get your passport stamped by the immigration officer. Please note that this process can take a long time if arriving during busy times and visa lines can be long and slow. Bright Sky, our local agent in Egypt, can provide instant visas on arrival at the cost of £13 per visa. If you are travelling to Sharm El Sheikh, Dahab, Nuweiba and Taba resorts ONLY, for a maximum of 14 DAYS, you do not require a visa as a free entry stamp will be granted upon arrival however, if you intend to travel outside of the above mentioned areas even if you intend to go on a boat trip or diving you MUST obtain a Visa on arrival.

In your Hotel / Apartment

FIRE SAFETY

On arrival at your accommodation, observe any signs in the reception area regarding fire safety, such as, a fire alarm test/drill. Give some thought to how you and your party would leave in the event of a fire or emergency, if you are in any doubt; ask the reception staff or your representative immediately. Please take note of the following:

  • There should be a fire instructions notice in your room. This is normally situated on the back of your door. If it is not here, look in the information book.
  • Find out where your nearest fire exit is located and check hotel safety instructions in the event of smoke or fire.

LIFTS

In some countries it is common for lifts not to have internal closing doors - don't be alarmed, this is perfectly acceptable locally! This means that the inside of the lift is exposed to the lift shaft wall, and this creates a "moving wall" effect. Stand well back from the sides of the lift and adhere to any safety signs that are posted. Children must ALWAYS be accompanied by an adult.

GAS SAFETY - SELF-CATERING

Any equipment in your self-catering accommodation should have full user instructions posted nearby or in your welcome book. If this isn't the case, please notify a member of staff before using the facilities. The staff will be happy to show you how everything works if you are at all unsure. Always follow any instructions provided.

ELECTRICAL APPLIANCES

When bringing your own appliances from the UK, I.e. hairdryer, shaver etc ALWAYS use the required adaptor plug suitable for the local voltage. Exercise caution as you would at home; be aware that it is dangerous to use electrical appliances whilst wearing a wet bathing costume or having just showered etc.

YOUR ROOM

Balcony - Having a Balcony is a lovely addition to your room, although we would ask that you take the following into consideration:

  • Never sit or lean on the balcony rail
  • Take extra care on the balcony after drinking alcohol as your judgment may be impaired
  • Make sure children are supervised at all times while on the balcony
  • Take furniture away from the railings so children are not encouraged to climb to see over the balcony
  • If you have any concerns regarding the safety of your balcony report this to your representative or a member of the hotel staff straight away

Glass Doors - Be careful when walking through patio doors, in bright sun it is hard to tell if they are shut or not. Most hotels will always have glass safety stickers on all large expanses of glass, but take extra care Bathroom - Most hotels overseas have tiled floors which can become slippery when wet. Please use the non-slip mats if they are provided, if there isn't one in your room, request one from reception or lay a towel on the floor while showering

DRESS CODE

Many hotels have a dress code in place for evening dining where gentlemen are requested to wear long trousers. Please check with your specific hotel if you are in any doubt.

By the Pool / On the Beach

POOL SAFETY

Most pools overseas do not have a lifeguard on duty. Familiarise yourself with the layout of the pool, depths and any hidden features at the start of your holiday. Also, consider the following:

  • Observe the pool safety notice before entering the pool or pool area
  • Observe the opening and closing times of the pool and adhere to these at all times
  • Supervise children at all times in and around the pool
  • Do not dive or encourage diving unless you are sure of the depths. Never dive from bridges, rocks or other features around the pool
  • Familiarise yourself with what you would do and who you would contact in the event of any emergency

POOL HYGIENE

  • Always shower before entering the pool
  • Do not use the pool if you are feeling unwell
  • Use elasticised, waterproof nappies for babies and small children
  • Report any spillages to hotel staff

BEACH SAFETY

Localised information regarding sea conditions and beaches is available from your representative. Please take care when going to beach and be aware that swimming in the sea can be dangerous in rough conditions or areas where unexpected currents are present. Be especially careful if you have small children. Take these tips into consideration when visiting the beach:

  • Swim parallel to the shore and always within your depth
  • Children should be supervised at all times
  • Never swim in the sea at night or after drinking alcohol
  • Be aware of any zones for boats and water sports etc where swimming is prohibited

SUNBATHING

Remember: The sun is strongest between 11am and 3pm Overdoing it in the sun on your first couple of days can affect the enjoyment of the rest of your holiday. Remember to gradually build your tan and start with a high factor sun cream to avoid burning. In extreme cases, sun burn can land you in hospital, so take care while you are in the sun and be aware that you can also burn in the shade, when it's windy or cloudy and while you are swimming.
What to do if you burn:

  • Get out of the sun, cover up in loose clothing. Apply cold water when possible, and then cover the area with light gauze to let the skin breathe. Seek medical advice if there is any sign of infection

ALWAYS DRINK PLENTY OF WATER

Take particular care with children; always use a high factor cream or sun block. A sun hat and loose cotton clothing should be used for extra protection whilst swimming or out and about. Babies below 6 months should never be exposed to direct sunlight.

AND FINALLY...

First and foremost we want you to have an enjoyable holiday! So remember..

  • The hoteliers and apartment owners are there to help with any questions, queries or worries you may have whilst in resort
  • Exercise MORE care than at home, not less
  • Take any prescribed medications with you

We hope you have found this information useful. Have a great holiday and be safe!