Privacy Policy

Privacy Policy Limited’s Privacy Policy sets out what information we collect, how we collect it, and how we use it


Your Details
Here we are referring to information like your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us by a third party (e.g. a travel agent) including any information about any other person on your booking relating to the same (“your details”). Your details are collected when you request information from us, contact us (and when we contact you) or when you make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and agree to your acting on their behalf in all your dealings with us. We will update our records whenever we have the opportunity to keep your details up to date, accurate and complete.

Our Use of Your Details
(1) To keep you informed of our services, including hotels, insurance & transfers, etc., we may disclose your details to our service providers (who could be located outside the UK/EEA). In order for you to travel overseas, it may be necessary to disclose your details for immigration, security and anti-terrorism purposes, or any other purposes which is deemed appropriate. Even when this information is not mandatory, we may exercise our discretion to assist where appropriate.
(2) We may collect and use your details for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our “group companies” (some of whom are outside the UK/EEA) for business purposes. We may also disclose your details to companies who act as “data processors” on our behalf, or to our service providers, operating systems or business functions on our behalf, some of whom are outside the UK/EEA. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
(3) Some of your details (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with. For example, if your illness at resort is infectious we may need to make special arrangements for you and also ensure that you do not return with the group immediately.
If you do not agree to Our Use of Your Details above, we cannot do business with you or accept your booking.

Direct Marketing Material
(1) We may from time to time contact you with information on offers of goods and services, new products, forthcoming events or competitions. Please note that our websites will assume you to agree to e-communications when you make a booking. You will be given the opportunity on every e-communication we send you to indicate that you no longer wish to receive our direct marketing material.
(2) You may indicate your preference regarding receiving third party direct marketing material.
(3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.

Your Rights
(1) You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your details.
(2) You have the right to ask in writing not to receive direct marketing material about our products and services. If the following facilities are available, you can amend your previous preference on our website(s), using our “unsubscribe e-mail” or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop using your details in this way.

Foreign Controls
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

If our contact and dealing with you is via our website(s), we may use “cookies”. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via our website if you do so. We collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another.

Our website(s) may contain links to other sites not controlled by us. We are not responsible for the actions, content or the privacy policies of those websites. It is your responsibility to check the status of these sites.

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain our sole property.

We have taken all reasonable steps to have in place appropriate security measures to keep your details safe.

Any changes to this Policy will be either posted on our website, or made available on request.

Cookie Usage Policy
A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Cookies can be session/temporary cookies, which mean they only stay on your machine whilst you are on our site and as soon as you close your browser these cookies will be deleted, or they can be permanent cookies, which means they stay on your computer even after you leave our website until you manually remove them or your browser deletes them after a set period of time.
The majority of web browser settings are set for you to accept both our cookies and third party cookies. You can though adjust your browser settings to accept certain cookies, to prompt you to accept or refuse cookies each time on is sent or to reject all cookies outright. If you would like to change your browser settings you should be able to find this through the toolbar of the your web browser but we do recommend that for the best experience on our site that you set your browser to accept our own cookies and third party cookies. You are able to set your browser to reject our cookies on your machine, by configuring your browser settings, but if you do choose to do this, you will find that certain features on the site will not work correctly and may therefore affect your experience on our site.

Type of Cookies


Name of Cookie

Essential Site Cookies

These cookies are essential as they allow our website to work correctly so that you can complete your booking. These cookies expire at the end of the session.


Search Display







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Analytical Cookies

These cookies allow us to collect information about how users are using the site in order to collect and compile anonymous aggregate information about the site. We use this information to enable us to provide you with high quality content and user experience. Some cookies expire at the end of the session and most will expire within a month. There are a few cookies that will remain on your computer for longer.













Third Party Analytical Cookies

Third party cookies help us compile anonymous, aggregate information about the parts of the site that visited the most and also to track how our advertising is performing. We use this information to enable us to provide you with high quality content and user experience and for us to see how successful our own advertising is performing elsewhere on the internet. Some of the cookies expire at the end of the session but most will remain on your computer for over a year or two.






Social Cookies

Social network will use third party cookies to allow us to display social network sharing buttons on our site.













NID £1,000 Hotel Credit Prize Draw Terms and Conditions

1 By entering this Prize Draw you agree to these Terms and Conditions.

2. This Prize Draw is open to those who sign up for the first time during the entry period to receive e-mail newsletters from, except for employees of or any other Thomas Cook company, their immediate family members, or anyone else associated with this Prize Draw.

3. 3 You must be over 18 years of age to enter.

4. To enter you must provide your own e-mail address via the Newsletter sign up link on the web site. Only valid/genuine e-mail addresses will be eligible. You may only enter once. Multiple entries will be disqualified.

5. The period for entries is from 10 a.m. on Friday 27th June 2014 until 12.00 midnight on Tuesday 30th September 2014.

6. The draw will take place on Friday 17th October 2014, when one winner will be selected at random from all valid email addresses received as described above. The winner will notified via their entry email address no later than Friday 31st October 2014 and must respond to claim their prize within 14 days. If no response is received, reserve the right to re-draw a new winner.

7. There is one prize of £1,000 of credit to be used by the winner on a single hotel-only booking with The booking can be for any number of people and any number of rooms, but the winner must be one of those who stays at the chosen hotel. The hotel must be one that is offered via the web site.

8. If the cost of the hotel booking made is more than £1,000, the winner must pay any additional sum due at the time of booking. If the cost is less than £1,000, no credit or refund will be given. The credit can be used for a room-only booking or a bed and breakfast booking, but cannot be used to pay for any other services or extras that the winner may wish to add to their booking. The winner and their party will be responsible for all costs of travelling to/from their chosen hotel.

9. The hotel booking made using the £1,000 of credit must be for a stay that takes place/is completed between 1st November 2014 and 31st October 2015. The booking must be made during this period also. All hotels/rooms are subject to availability at the time the booking request is made.

10. To use the £1,000 of credit, the winner must make the hotel booking only via the prize redemption telephone number that will be supplied to them by The credit cannot be used for a booking made in any other way, and cannot be applied retrospectively to a booking that has not been made via the prize redemption phone number. If the booking is not made before 31st October 2015, the credit will expire. The normal bookings conditions of as set out on the web site will apply, except to the extent that they are varied by these Prize Draw terms and conditions.

11. accepts no responsibility for late entries, delayed entries or non-receipt of entries due to any reason whatsoever, including technical faults or inability to access the Internet or the web site.

12. The winner’s full name may be posted on the Facebook and Twitter accounts, and may be used for future PR activity.

13. The prize is not transferable or refundable, and cannot be sold on. There is no cash or other alternative to the prize, which must be taken as offered.

13.’s decision will be final and no correspondence or discussion shall be entered into.

14. reserves the right to substitute the prize for an alternative one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.

15. By entering the Prize Draw the winner is agreeing to receive the e-mail Newsletter.

16. These terms and conditions shall be governed by English law and the exclusive jurisdiction of the English courts.

16. Promoter: Ltd. Registered Office: The Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB.